I know the first few guys did a "Match" in OT but we probably wont be doing that from sweet 16 on. Snap if you lagged someone in a free tourney than shame on you but im highly doubting thats the case. It hurts to lose though but yes you will be moving on.
"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so"